Refund & Cancellation
Last Updated: March, 2026
At HPMOCKTEST, we strive to provide the best preparatory materials for competitive exams. Since our products are digital in nature and can be consumed immediately upon purchase, we follow a strict refund policy.1. Digital Course/Test Series Access
Non-Refundable: Once a user purchases a Test Series or Course and accesses the digital content (e.g., attempts a mock test or downloads a PDF), the purchase is generally non-refundable.
Trial Period: We encourage users to attempt our Free Mock Tests available on the platform before making a purchase.
2. Eligibility for Refund
Refunds may be considered only under the following specific circumstances:
- Duplicate Payment: If a user is charged twice for the same product due to a technical glitch, the duplicate amount will be refunded within 7–10 working days.
- Technical Failure: If the purchased content is not accessible due to a server-side error on our part that remains unresolved for more than 72 hours.
Cancellations will be considered only if the cancellation request is made ‘within 24 hours’ of placing the order.
3. Refund Request Process
To request a refund for a duplicate payment or technical failure:
- Email us at contactus@hpmocktest.com within 24 hours of the transaction.
- Include your Registered Email ID, Transaction ID, and a screenshot of the payment confirmation.
- Please include your ‘order number’ and do tell us why you’re requesting a refund.
The refund will be issued via the original payment method (UPI, credit card, bank transfer, etc.).
4. Cancellation of Subscription
Users can cancel their "Auto-Renewal" subscription at any time through their Account Settings. However, cancellation of a subscription does not entitle the user to a refund for the remaining period of the current billing cycle.
Non-refundable Scenarios:
- If the course is fully completed or almost fully used, no refund will be provided.
- Custom services or heavily discounted promotions might not be eligible for pro-rata refunds.